Texas Obamacare Exchange

Texas Obamacare Exchange

Case 2

Frontier Communications, formerly Rochester Telephone Corporation, found itself in the unenviable position of having a number of large competitors (for example, AT&T, MCI, and Sprint) enter its local Texas Obamacare Exchange market. Without a cultural transformation, which would involve adjustments in its products, services, and management practices. Frontier would be unlikely to survive in the changing telecommunications marketplace. To advance this transformation, Ronald Bitner (chairman, president, and chief executive officer) proposed the following plan: become the “premier telecommunication company in the world” through high-quality products and Texas Obamacare Exchange focus. He has stated that “No vision can be achieved without an able and dedicated employee body… we’re undertaking a fresh, critical assessment of the skills and competencies each our employees must have to move forward. Where we lack that expertise, we’re committed to move it in from the outside.” To help facilitate the necessary cultural transformation, Bitner hired a senior HR executive, Janet Sansone, who was given the explicit task of championing the change effort. Sansone’s responsibility was to make sure that culture change was part of the discussion, that models for culture change were created and implemented, and that executive attention to culture change remained high. Sansone was to create a process whereby the Texas Obamacare Exchange organization could be continually realigned with changing business requirements. In the local markets, for example, Frontier’s organization had to become much more cost competitive. (In the long-distance markets, Frontier acquired other firms to become the fifth largest long-distance carrier in the United States.) To accomplish this goal, Sansone worked to construct Texas Obamacare Exchange cost-competitive local organizations within the context of evolving organizational processes necessitated by Frontier’s acquisitions/mergers. As a member of the executive committee, Sansone developed a disciplined process for assessing and aligning organization practices with business strategy.

Case 3

Coopers & Lybrand (C&L), one of six world-wide professional service firms, is dedicated to client service. The company leaders believe that their Texas Obamacare Exchange advantage in the marketplace is their ability to anticipate and meet client needs more effectively than their competitors.