Insurance Broker Pasadena TX

Insurance Broker Pasadena TX

Becoming a Change Agent

To adapt a popular phrase, “Change happens.” The pace of Insurance Broker Pasadena TX today—due to globalization, customer demands, technological innovation, and information access—is both dizzying and dazzling. Steve Kerr of General Electric has captured the challenge of change in his saying “Don’t be surprise that you are surprised.” His point is that both winners and losers will face increasing amounts of change that cannot be fully predicted, anticipated, or controlled. A primary difference between Insurance Broker Pasadena TX and losers will not be the pace of change, but the ability to respond to the pace of change. Winners will not be surprised at the unanticipated changes they face; they will have developed the ability to adapt, learn, and respond. Losers will spend time trying to control and master change rather than responding to it quickly.

The necessary range of a firm’s responses to change must expand as the pace of change outside a Insurance Broker Pasadena TX firm increases. Three general response types may be identified: initiatives, processes, and cultural adaptations. Initiative changes focus on implementing new programs, products, or procedures.

Such initiatives (for example, implementing a new organizational structure, customer- service agenda, quality-improvement effort, or cost-reduction program) occur annually in most Insurance Broker Pasadena TX firms. Through strategic planning, specific initiatives are identified as necessary and are implemented as part of an evolving management-improvement process. Process changes within a firm focus on the ways to which work gets done. Firms first identify core processes and then try to improve those processes through work simplification, value-added assessments, and other reengineering efforts. Cultural changes occur within a firm when the fundamental ways of doing business are reconceptualized. The identity of the firm is transformed both for Insurance Broker Pasadena TX employees and customers.

All three types of change are important. Initiatives that upgrade management quality are equivalent to the daily nourishment a body needs. They replenish the organization with new ideas, insights, and approaches. Processes that change how work is done are like the bodily systems (respiratory system, nervous system, and so on) that keep the body alive. Process improvements redefine the infrastructure of the firm. Cultural changes permeate the soul and mind of the organization. They change how the organization thinks and feels about itself.