Health Insurance and TexasMarriott has organized employees into high performance work teams that provide emotional support to employees within the Health Insurance and Texas work teams. Regular employee surveys at Hewlett-Packard monitor employee concerns and stimulate appropriate responses. In each case, HR professionals working as employee champions strive to understand and fulfill employees’ needs. The metaphor for this HR role, as implied above, is “employee champion.” These champions personally spend time with employees and train and encourage Health Insurance and Texas managers in other departments to do the same. With employee champions who understand the needs of employees and ensure that those needs are met, overall employee contribution goes up. Employee contribution is essential to any business, not only for its own sake (the social desirability of committed employees), but also because it affects a business’s ability to change, meet customer expectations, and increase financial performance. When Health Insurance and Texas employees are competent and committed, employee intellectual capital becomes a significant appreciable asset that is reflected in a firm’s financial results. The main activities for the management of employee contribution are listening, responding, and finding ways to provide employees with resources that meet their changing demands. As higher and higher demands are placed on employees, HR professionals and line managers who serve as employee champions creatively seek and implement the means for Health Insurance and Texas employees to voice opinions and feel ownership in the business; they help to maintain the psychological contract between the employee and the firm; and they give employees new tools with which to meet ever higher expectations. Ay Marriott, for example, the ideal for HR managers, fulfilled by the best at any given facility, is sensitivity to employees. The best HR managers know the employees by name and spend time walking around the property listening to them. They help employees feel part of a team dedicated to customer service. These managers are responsible for encouraging employee suggestions both from individuals and at forums; for ensuring fair hearings for employees who have difficulties with management; and for maintaining overall Health Insurance and Texas employee contribution. |